Payment Policy
Payment Methods Accepted
At Veautrell, we strive to provide a seamless shopping experience for our customers. To facilitate this, we accept the following payment methods:
- Apple Pay
- Google Pay
- Shop Pay
- American Express
- Visa
- Mastercard
We are committed to ensuring secure and efficient transactions for all users.
Payment Terms
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Immediate Payment: All orders placed on Veautrell must be paid in full at the time of purchase. Your order will not be processed until payment is successfully completed.
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Currency: All transactions are processed in Pounds. Please ensure that your payment method supports this currency to avoid any conversion fees.
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Taxes and Fees: Any applicable taxes and fees will be displayed at checkout. Veautrell is not responsible for any additional fees charged by your bank or card issuer, including foreign transaction fees.
Security and Fraud Prevention
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Encryption: We use industry-standard encryption technology to ensure that your payment information is protected during transactions.
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Verification: To prevent fraud, we may require additional verification for certain transactions. This may include identity confirmation or proof of card ownership.
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Suspicious Activity: Veautrell reserves the right to cancel or hold orders flagged for suspicious activity. In such cases, we will notify you promptly and work to resolve the issue.
Refunds and Chargebacks
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Refund Policy: Refunds, if applicable, will be processed back to the original payment method used. Please allow 5-7 business days for the refund to appear on your statement.
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Chargebacks: If you dispute a charge, we encourage you to contact us first to resolve the issue. Unauthorized chargebacks may result in account suspension or other actions as per our terms of service.
Contact Information
For any questions or concerns, please email us.
Address: Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
E-Mail: support@veautrell.com
Contact page: Click here
Phone: +310657287725
Company number: 76900393
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Company Name: GoBeyond Go Limited
Thank you for choosing Veautrell. We appreciate your trust and business!