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Shipping Policy

Shipping Policy

Welcome to Veautrell! This Shipping Policy outlines everything you need to know about how your order will be processed and delivered.

Delivery Timeline

We aim to deliver your order as quickly as possible. Delivery typically takes 7-12 working days, broken down into the following stages:

Processing Time: 1-3 working days
This includes order confirmation, any required customization, quality inspection, and careful packing of your items.
Delivery Time: 6-9 working days
Delivery time depends on your location and covers the transit period from our international shipping hub to your door.

Please note that delivery timelines may vary depending on external factors such as courier delays, customs processing, or peak seasons.

Shipping Costs

Orders up to 99.99 NZD: Shipping cost is 7.95 NZD.
Orders 100 NZD or more: Free Shipping.

Shipping costs are calculated at checkout and depend on your location and the weight of your order. Any additional fees, such as customs duties or taxes, will be the responsibility of the recipient.

Order Tracking

Once your order is shipped, you can track its progress at any time via our Order Tracking page, located in the header menu of our website. Simply enter your tracking details to get real-time updates on your delivery status.

Additional Information

Customisation and Special Orders: Orders requiring customization may take slightly longer to process. Any delays will be communicated via email.
Incorrect Shipping Information: Please ensure your shipping address is accurate at checkout. Veautrell is not responsible for delays or lost parcels caused by incorrect addresses.
Missed Deliveries: If a delivery is missed, the courier may attempt redelivery or provide instructions for collection from a local depot.

Need Help?

Our customer support team is here to assist you with any questions or concerns. Feel free to contact us via email or the contact form on our website. We’ll respond promptly to ensure you have the best experience possible.

Thank you for choosing Veautrell! We’re excited to bring your order to you.

Address: Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong

E-Mail: support@veautrell.com

Contact page: Click here

Phone: +310657287725

Company number: 76900393

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

Company Name: GoBeyond Go Limited

THE ANSWERS TO YOUR QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What payment methods do you accept?

We accept payments via Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. All transactions are processed securely, ensuring the safety of your payment information.

2. What is your return and refund policy?

We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. Refunds will be issued to the original payment method once the return is approved. For more details, please visit our Returns and Refunds section.

3. How long does shipping take, and what are the delivery charges?

Shipping times and fees depend on your location and the shipping method chosen at checkout. Estimated delivery times and applicable charges will be displayed before completing your order. If your package is delayed, lost, or damaged, please contact us for assistance.

Our customer support is available Monday to Friday: 9am-5pm.Average answer time: 24h