Terms of Service
1. Applicability
1.1 These Terms and Conditions apply to the use of our website and the purchase of products offered through it.
1.2 Definitions and interpretations of terms used in these Terms and Conditions are outlined in Section 26.
2. Acceptance
2.1 By using our website or placing an order, you represent and warrant that:
(a) you are a natural person and at least 18 years old;
(b) you have the legal authority to enter into a binding contract with us; and
(c) you are not restricted by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written proof of your authority to accept these Terms.
2.3 You further represent and warrant that you have not:
(a) been convicted of any offenses related to computer or internet misuse; and
(b) been previously refused access to our products or website.
2.4 We reserve the right to deny you access to our website if deemed necessary or appropriate.
2.5 By placing an order, you confirm:
(a) that you have thoroughly read and understood these Terms and Conditions;
(b) your agreement to purchase the ordered products strictly under these Terms and Conditions;
(c) that any order confirmation received from us will be based solely on these Terms and Conditions; and
(d) your commitment to comply fully with these Terms and Conditions.
2.6 If you disagree with these Terms and Conditions, you must not use our website or purchase any products.
2.7 Explicit agreement to these Terms and Conditions is required for:
(a) submitting any information through our website; or
(b) purchasing any product.
2.8 By visiting our website, purchasing products, or agreeing to these Terms and Conditions:
(a) you also agree to our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (refer to Section 12 for details).
2.9 We recommend printing a copy of these Terms and Conditions for future reference.
2.10 If you do not accept these Terms and Conditions, you may not place orders or communicate with us.
3. Personal Use
3.1 You confirm that you will use the website and purchase products exclusively for personal, non-commercial purposes, as a principal and not on behalf of any other individual or entity.
4. Prices
4.1 Product prices displayed on our website include delivery charges but exclude any duties, taxes, fees, or similar governmental charges ("duty unpaid and untaxed").
4.2 Any duties, taxes, customs fees, or import-related costs are your responsibility. These costs are not included in the product price and are borne by the customer. Products may incur additional fees, including customs duties or import VAT, as they are shipped from a non-EU country (China). Confirm potential customs fees with our customer service before placing an order.
4.3 While we strive to ensure all product descriptions, details, and prices on our website are accurate, errors may occur. If a pricing error is identified, we will notify you promptly and provide the option to reconfirm your order at the correct price or cancel it. If no response is received, the order will be canceled, and a full refund will be issued.
4.4 We are not obligated to fulfill an order if the website-listed price is incorrect, even after an Order Confirmation has been issued.
4.5 Prices may change over time, but these changes will not affect orders for which an Order Confirmation has already been sent.
5. Placing an Order
5.1 All orders are subject to stock availability. Upon confirming sufficient stock, you will receive an Order Confirmation. In case of delivery difficulties or stock unavailability, we will notify you and refund any payments made.
5.2 A binding contract is established only after issuing an Order Confirmation, applicable solely to the products listed in the confirmation. These Terms and Conditions form an integral part of the contract.
5.3 Orders comprising multiple products may be delivered in separate shipments.
5.4 We reserve the right to remove products from our website or modify its content at any time. We are not liable for removing products or content from the website.
5.5 We reserve the right to refuse or cancel any order at any time, even after issuing an Order Confirmation. No liability arises from such cancellation or refusal.
5.6 If we cancel an order after payment is received, a full refund will be issued.
6. Payment
6.1 Payment can be made using any methods listed on our website.
6.2 Promotional vouchers can only be redeemed during the checkout process.
6.3 Payment intermediaries may be used, and your information may be shared with them.
6.4 We are not responsible for payment failures caused by intermediaries.
6.5 You confirm the payment method used is yours and you have sufficient funds to complete the transaction.
6.6 We are not liable for unauthorized card use.
6.7 You agree not to dispute or reverse payments without our consent.
6.8 You indemnify us against any chargebacks or cancellations initiated by you.
7. Delivery
7.1 We will deliver to the address provided at checkout.
7.2 Estimated delivery dates will be communicated at checkout.
7.3 Delays in delivery may occur; we are not liable for such delays.
7.4 If delivery is not possible to your address, we will notify you and provide options.
7.5 Risk transfers to you upon delivery unless delayed due to your breach of obligations.
7.6 Delivery issues caused by unreasonable refusal may result in additional costs.
7.7 Orders are dispatched within 2-5 days of payment receipt. Delivery typically takes 5-8 business days, but exceptions may apply.
7.8 Import duties and customs charges are the buyer's responsibility.
8. Cancellation or Modification of Orders
8.1 Once an order has been placed on our website, you may cancel or amend it by sending us an email.
8.2 If an order has already been packed, it cannot be cancelled or changed. Instead, you must follow the return process as outlined in paragraph 10. As our goods are shipped from Asia, transit times may be longer and are beyond our control. If the product(s) are already in transit, cancellation is not possible. You must wait until the goods are delivered and return them to us. To expedite the return process, we request you to send us a shipping confirmation. An early refund is only possible after 16 weeks from the receipt of the order if the goods have not been delivered.
8.3 Due to our fully automated system, orders are processed immediately after placement. Therefore, we cannot interrupt the shipping process after dispatch. Refunds before delivery are only possible within 24 hours of placing the order.
9. Defective Products
9.1 The Products offered on our website are standard items and not custom-made to your specific requirements.
9.2 All product descriptions, materials, and information provided on the website are presented "as is" without any explicit or implied warranty.
9.3 The illustrations of products on the website may differ slightly from the actual products delivered.
9.4 If a product is faulty upon receipt, notify us via email, including a photograph of the defective item.
9.5 You must follow the return procedure outlined in paragraph 10 to send back defective products.
9.6 Once the defective product is received, we will examine it. The review process duration depends on the specifics of your order.
9.7 We will notify you via email if the product is confirmed to be defective.
9.8 In the event of a defective product, our sole responsibility, at our discretion, is either to:
(a) Replace the defective product and cover the cost of delivery to the original delivery address. The defective product must first be returned to us.
(b) Refund the purchase price of the defective product, including the cost of returning it. Refunds will be issued to the same payment method used for the original purchase.
9.9 If we determine the product is not defective, we reserve the right to decline a refund. Reasonable service charges may apply and will be deducted from your original payment method. We will not be held liable for any loss, costs, or damages arising from this decision, as permitted by applicable law.
10. Returns and Refunds
10.1 Our returns policy is part of these Terms and Conditions of Sale and governs your access and use of our website.
10.2 If you are not fully satisfied with your order, you may return the product. Notify us via email within 30 days of receiving the product.
10.3 The cost of return shipping is the customer's responsibility.
10.4 Refunds will only be processed once the returned product is received and inspected by us.
10.5 Ensure the returned product is in the original condition, unused, with intact labels and original packaging. If the product does not meet these conditions, we reserve the right to reject the return.
10.6 The processing time for returns depends on the specifics of the order.
10.7 If the returned product meets our requirements, you will receive an email confirming approval, and a refund will be issued to the original payment method.
10.8 A return is considered complete only after we receive the returned product.
10.9 As goods are shipped from Asia, delivery times may vary, and delays are beyond our control. Cancellation of an in-transit product is not possible. After receiving the goods, you may proceed with a return. To expedite this process, please provide us with a dispatch confirmation. Early refunds are only possible after 16 weeks from the order date if the goods remain undelivered.
11. Vouchers
11.1 Promotional vouchers or discounts can be used during payment for products on our website.
11.2 To apply a voucher or discount, enter the corresponding code on the checkout page.
11.3 Once applied, the voucher or discount will reduce the total amount payable at checkout.
11.4 Only one promotional voucher or discount can be used per order.
11.5 Promotional vouchers do not accrue interest and have no cash value.
11.6 If the credit from a promotional voucher is insufficient for your order, the remaining balance must be paid using another available payment method.
11.7 If an order paid for with a promotional voucher is returned, the voucher’s value will not be refunded. However, any additional payment made using another method may be refunded.
12. Permitted Use
12.1 You may not engage in the following prohibited actions on our website:
(a) Cause damage or impair the website's performance, availability, or accessibility.
(b) Use the website for illegal, fraudulent, or harmful purposes.
(c) Host, transmit, or distribute malicious software, including spyware, viruses, or worms.
(d) Conduct automated data collection activities, such as scraping or data mining, without our express written consent.
(e) Access or interact with the website using robots, spiders, or similar tools.
(f) Violate guidelines set in the website's robots.txt file.
(g) Use data from the website for direct marketing purposes.
(h) Use website data to contact individuals or entities without authorization.
(i) Interact with the website using unauthorized devices.
(j) Engage in hacking activities or send bandwidth-intensive or harmful network messages.
(k) Decompile, reverse engineer, or attempt to access the website's source code.
(l) Use the website to create competing products or communicate comparative studies to third parties.
(m) Transfer, sublicense, or share access to the website.
(o) Make the website accessible via a private computer network.
(p) Modify or edit content from the website.
(q) Use the website in violation of applicable laws.
(r) Place unauthorized or fraudulent orders.
(s) Engage in speculative or misleading transactions.
12.2 You are liable for any damages, costs, or expenses arising from prohibited activities you commit or authorize.
12.3 Notify us promptly if you discover prohibited activities on the website and provide assistance for investigations.
12.4 Information you provide through the website must:
(a) Be accurate, current, and complete.
(b) Comply with applicable laws and regulations.
(c) Not infringe on privacy, data protection, intellectual property, or other rights.
(d) Avoid offensive, abusive, or illegal content.
12.5 We may request documents or information to verify your identity. Ensure your details remain accurate and up to date.
12.6 You are responsible for complying with laws applicable to your use of the website, based on your location or residence.
12.7 Report non-compliant materials or activities on the website to us immediately.
13. Links to the Website
13.1 Links to third-party sites are for informational purposes only and do not imply endorsement or recommendation by us.
13.2 We do not control the content of linked third-party sites and are not responsible for their information or resources.
13.3 You may link to our homepage in a fair and legal manner that does not damage our reputation or suggest false endorsements.
13.4 Links must not imply any unauthorized association with or approval by us.
13.5 Do not link to our website from a site you do not own.
13.6 You may not embed our website in frames or link to pages other than the homepage.
13.7 We reserve the right to withdraw linking permissions at any time without notice.
13.8 Linked websites must adhere to our content standards outlined in the acceptable use policy (see paragraph 12).
13.9 For non-compliant links, prior approval from us is required.
14. Intellectual Property Rights
14.1 The code, structure, and organization of our website are protected by intellectual property rights.
14.2 We own or license all intellectual property rights in our website, including its content and materials. These works are protected globally by applicable laws and treaties. All rights are reserved.
14.3 You are permitted to use the website and its content solely for personal, non-commercial use and in accordance with these terms and conditions. This includes content related to the products.
14.4 You must notify us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they are part of material used as permitted in paragraph 13.
15. Data Protection
15.1 Our privacy policy is part of these terms and conditions and governs your use of our site.
15.2 We use cookies on our website to track user preferences and enhance website experience. By agreeing to these terms, you also consent to our use of cookies. For more details on cookies, refer to our privacy policy.
15.3 If you provide us with personal data, we will process it according to your instructions and take appropriate measures to protect it from unauthorized processing, accidental loss, or damage.
15.4 Information and documents related to product sales may be shared between us and our employees, officers, consultants, or agents. These documents may be accessible in electronic form.
16. Viruses
16.1 We do not guarantee that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your devices, software, and systems to access our website and to use your own anti-virus software.
16.3 You must not intentionally introduce viruses, Trojan horses, worms, logic bombs, or any other harmful material into our website.
16.4 You must not attempt unauthorized access to our website, the server on which it is hosted, or any server, computer, or database connected to it.
16.5 You must not launch a denial of service or distributed denial of service attack on our website.
16.6 If we believe you have breached any provision of this paragraph 16, your right to use our website will immediately cease, and we may report the breach to law enforcement authorities as required by law.
17. Liability
17.1 Subject to paragraph 17.13, we will not be liable for any loss suffered by you or others due to:
- (a) third-party or user content;
- (b) our content, especially its accuracy, completeness, or timeliness;
- (c) the products, including their quality, images, descriptions, or suitability for a particular purpose;
- (d) reliance on any information on our website or in these terms and conditions;
- (e) inability to access the site or any parts of it;
- (f) any failure or delay in performance caused by circumstances beyond our control, such as power failures, weather issues, or telecommunications problems.
17.2 We are not liable for any loss of profits, business opportunities, goodwill, savings, or any indirect, special, or consequential loss, even if such loss was foreseeable or known.
17.3 Our liability arising from these Terms shall be capped at the greater of US$1,000 or five times the price you paid for the product(s) involved in the claim. The limitation is reduced by any unpaid amounts owed by you to us.
17.4 Any claims for breach of contract, tort (including negligence), or statutory duty must be made within one year of the act or omission that caused the loss.
17.5 Claims cannot be made personally against our employees, officers, consultants, or agents unless the claim arises directly from their actions in performing obligations under these terms.
17.6 All warranties and conditions (including implied warranties of satisfactory quality and fitness for a particular purpose) are excluded to the fullest extent allowed by law.
17.7 Claims may only be made against us for acts or omissions, including series of related acts or omissions.
17.8 The limitations apply to our aggregate liability to you and others, meaning only one claim can be made in respect of the same damage.
17.9 If we are jointly liable with another party, we are only responsible for the portion of liability attributable to our fault, not the other party’s fault.
17.10 Any liability we may have will be reduced by the portion that would have been attributable to another party, if claims were brought against them.
17.11 We are not liable if another party’s actions would have limited their own liability, such as if that party is time-barred, lacks the means, or is excluded by contract.
17.12 The exclusions and limitations of liability do not affect our liability:
- (a) for death or personal injury resulting from our negligence;
- (b) for fraud or reckless breach of professional duty;
- (c) for any liability that cannot be excluded or limited by law;
- (d) in any case where our liability is limited to the minimum amount required under applicable law.
17.13 These provisions represent the complete list of remedies available under these Terms.
18. Indemnification
18.1 You agree to indemnify and hold harmless the Indemnified Parties from any claims, costs, or losses arising from:
- (a) a material breach of these Terms and Conditions by you;
- (b) any fraud, negligence, misconduct, or reckless disregard of your obligations under these Terms;
- (c) your use of our website.
18.2 We have the right to claim reimbursement from you for any reasonable costs incurred in connection with an indemnified claim, and all such costs will be payable on demand.
19. Force Majeure Event
19.1 If a Force Majeure Event lasts for more than one week, we may terminate these Terms immediately with written notice and without any liability, except for refunding the cost of Products you have paid for but not received.
19.2 We reserve the right to exercise discretion in dealing with a Force Majeure Event to fully meet our obligations under these Terms and Conditions.
20. Variations
20.1 We may change these Terms and Conditions periodically. We will notify you in advance of any material changes that may affect you. The current Terms apply to your use of our website and products offered through it.
20.2 If you do not agree to the amended terms, you must stop using the website and purchasing products.
20.3 If you have given express consent to these Terms, we will ask for your consent to the revised Terms before your next purchase. If you do not agree, you must stop using the website or purchasing our products.
21. Your Breach
21.1 If you breach these Terms or we suspect you have, we may:
- (a) issue formal warnings;
- (b) temporarily block your access to the website;
- (c) suspend order processing;
- (d) refuse any payment;
- (e) permanently block your access to the website;
- (f) block access from computers using your IP address;
- (g) contact your internet service provider to block access; or
- (h) take legal action against you.
21.2 If we suspend or block your access, you must not attempt to circumvent this action.
22. Termination and Suspension
22.1 You may stop using the website at any time.
22.2 We may suspend the website at any time, with or without cause or notice.
22.3 We may suspend or terminate your access to the website if your use risks legal liability or disrupts others’ use.
22.4 If we suspend or terminate your access, we will try to notify you in advance, but we may do so immediately and without notice.
22.5 We do not guarantee continuous availability of the website. We may suspend, withdraw, or modify access for commercial or operational reasons. In the event of suspension or termination, you are not entitled to compensation.
23. Effect of Termination
23.1 Termination of these Terms and Conditions will immediately end our obligation to provide customer service.
23.2 You are not entitled to any compensation for loss of rights, goodwill, or any other loss resulting from the termination of these Terms for any reason.
23.3 Termination of these Terms will not affect any rights that have already arisen and will not affect any provisions that, by their nature, apply after termination. The provisions in paragraphs 17 (Liability) and 18 (Indemnification) will continue to apply after termination.
24. General Provisions
24.1 You may not assign any of your rights under these Terms and Conditions.
24.2 The rights, powers, and remedies provided by these Terms are cumulative and not exclusive of any rights or remedies available by law.
24.3 We subcontract the hosting of the website to a third party.
24.4 If any provision of these Terms is limited by law, that provision will be valid and enforceable to the maximum extent allowed, and the invalidity of one provision will not affect the enforceability of the remaining provisions.
24.5 Failure to exercise or delay in exercising any right under these Terms will not be considered a waiver of that right. If we waive a breach of any provision, it does not waive any subsequent breach of that provision or any other provision.
24.6 The exercise of rights under these Terms is not conditional on the agreement of any third party.
24.7 These Terms and Conditions are for our benefit and yours and are not intended to benefit any third party.
25. Applicable Law
Definitions:
- "Order" refers to the order you place to purchase Products from us via our website.
- "Order Confirmation" is the email we send confirming your order.
- "Payment Intermediary" refers to third-party payment processors we use.
- "Product" refers to items offered on our website.
- "Website" refers to our site.
- "Site Infrastructure" refers to all systems (including code) that enable the website's operation.
26.2 References to "paragraphs" refer to sections of these Terms and Conditions.
26.3 Headings are for convenience only and do not affect the interpretation or structure of these Terms.
26.4 Words in the singular include the plural and vice versa. Words indicating gender include all genders, and references to persons include individuals, companies, entities, and partnerships.
Links:
For any questions or concerns, please email us.
Address: Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
E-Mail: support@veautrell.com
Contact page: Click here
Phone: +310657287725
Company number: 76900393
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Company Name: GoBeyond Go Limited